Languages
Eleven Indian languages, heard and answered in each.
Set an agent’s language and it listens for it and speaks it. Each greeting below was spoken by an AI Dialer voice and heard back, word for word, by its speech recognition.
- हिन्दीHindi
- नमस्ते, कॉल करने के लिए धन्यवाद। मैं आपकी कैसे मदद कर सकती हूँ?
- EnglishIndia
- Hello, thank you for calling. How may I help you today?
- বাংলাBengali
- নমস্কার, ফোন করার জন্য ধন্যবাদ। আমি আপনাকে কীভাবে সাহায্য করতে পারি?
- ગુજરાતીGujarati
- નમસ્તે, ફોન કરવા બદલ આભાર. હું તમારી કેવી રીતે મદદ કરી શકું?
- ಕನ್ನಡKannada
- ನಮಸ್ಕಾರ, ಕರೆ ಮಾಡಿದ್ದಕ್ಕಾಗಿ ಧನ್ಯವಾದಗಳು. ನಾನು ನಿಮಗೆ ಹೇಗೆ ಸಹಾಯ ಮಾಡಬಹುದು?
- മലയാളംMalayalam
- നമസ്കാരം, വിളിച്ചതിന് നന്ദി. ഞാൻ നിങ്ങളെ എങ്ങനെ സഹായിക്കാം?
- मराठीMarathi
- नमस्कार, फोन केल्याबद्दल धन्यवाद. मी आपली कशी मदत करू शकते?
- ଓଡ଼ିଆOdia
- ନମସ୍କାର, ଫୋନ୍ କରିଥିବାରୁ ଧନ୍ୟବାଦ। ମୁଁ ଆପଣଙ୍କୁ କିପରି ସାହାଯ୍ୟ କରିପାରିବି?
- ਪੰਜਾਬੀPunjabi
- ਸਤ ਸ੍ਰੀ ਅਕਾਲ, ਫ਼ੋਨ ਕਰਨ ਲਈ ਧੰਨਵਾਦ। ਮੈਂ ਤੁਹਾਡੀ ਕਿਵੇਂ ਮਦਦ ਕਰ ਸਕਦੀ ਹਾਂ?
- தமிழ்Tamil
- வணக்கம், அழைத்ததற்கு நன்றி. நான் உங்களுக்கு எப்படி உதவ முடியும்?
- తెలుగుTelugu
- నమస్కారం, కాల్ చేసినందుకు ధన్యవాదాలు. నేను మీకు ఎలా సహాయం చేయగలను?
- And more
- English for the UK and Australia too. You write the agent’s instructions in plain words; its opening line is spoken exactly as you write it.
How a call runs
From the first ring to the right person.
Your number rings
On your own SIP trunk, or a number we provide.
A menu, or straight through
Routed by number, time of day and your holidays.
The AI agent answers
In the caller’s language, following the instructions you wrote.
It looks things up
In your price lists, policies, PDFs and web pages, during the call.
It hands over when it should
To an extension, a queue, a ring group or an outside number, with a spoken briefing first.
Your team sees what it learned
The caller’s name, the reason and the details you asked for, on the screen of whoever answers.
Features
Everything in AI Dialer.
What a workspace can use today. Some are paid add-ons, and two calling rules are switched on for your workspace when you ask; both are marked.
Add-on a paid extraWhen you ask switched on for your workspace on request
AI agents
Voice agents for inbound lines and outbound calls, built from plain instructions.
- Agents in plain words
- Write what it should do, its opening line and when to stop. Choose its language, voice and speech providers.
- Answers from your documents
- Pasted text, web pages, PDFs and Word files, searched during the call. The trace names the documents it found.
- Hands over properly
- Up to eight places to hand over to, chosen by what the caller needs. Whoever answers hears a short briefing first.
- Details captured
- The caller’s name, the reason and the fields you choose, kept with the call and shown on hand-over.
- Works with your systems
- The agent can call your own web service during a call, to look something up or record it.
- Calls from your website
- A call button for your website that talks to your agent, only on the sites you name.
- Versions and A/B tests
- Every change kept and any version restored. Test an earlier script against the live one on a share of calls.
- Your own AI accounts
- Your agents run on your own Sarvam, Google, OpenAI, ElevenLabs or other provider keys, paid to them directly.
- Agent studio Add-on
- A visual editor for conversations with many steps, opened from your workspace.
Your call centre
The same system runs your staff’s phones. Nothing to install.
- Queues and ring groups
- Hold music, position announcements, skills-based routing, and an AI agent to take calls when the queue is busy.
- Menus and hours
- A visual menu builder, business hours and holidays. Greetings recorded, uploaded, or read aloud in twelve languages.
- A phone in the browser
- Answer, hold, transfer, three-way calls and pickup, with your team’s availability. Desk phones work too.
- Voicemail and call-backs
- Callers can leave a message, or ask to be called back instead of waiting.
- Live wallboard
- Calls waiting, the longest wait, service level and who is free.
- Supervision Add-on
- Listen to a live call, coach the agent or join in. On AI calls, listen or speak.
Outbound
Campaigns for your AI agents and for your team.
- AI campaigns
- Your agent calls a list and records how each call ended.
- Dialling for your team
- Preview, progressive and predictive, with your own outcomes for each campaign.
- Lists and retries
- Import contacts from a spreadsheet, map the columns, and retry by the outcomes you set.
- Click to call
- Call a number from the portal, through your browser phone.
Reports and quality
What happened on every call, and where your team’s time went.
- Call history
- Search, filter, play recordings and export to a spreadsheet.
- Every AI call, traced
- What was heard, looked up and said, step by step, with the transcript. Search across all of them.
- One timeline per call
- Menu, queue, AI agent and person, in the order they happened.
- Team and queue reports
- Time, breaks, calls and occupancy for each person; answered, abandoned and service level for each queue.
- Reports by email
- Sent on a schedule to whoever needs them.
- Cost of each AI call
- An estimate on every AI call, so you know what an answer costs.
Control and compliance
Rules a call is checked against before it is placed, and who may change what.
- Do-not-call list When you ask
- Numbers on your list are refused at the moment of dialling, not only when a list is uploaded.
- Calling hours When you ask
- Campaign calls kept to the hours you allow.
- Only the numbers you allow
- Switch on a list of numbers and ranges, and your team, campaigns and AI agents can call nothing else. Call-backs and emergency numbers always go through.
- Recording notice
- Callers are told the call is recorded before recording starts.
- Recordings kept as you choose
- From seven days to ten years, or for as long as your workspace exists.
- Spend limits
- Daily and monthly limits and checks against toll fraud. Emergency numbers always connect.
- Sign-in and roles
- Two-step sign-in, a role for each person, and a log of who changed what. International calling stays off unless enabled for you.
- Verified businesses
- Numbers we provide are issued only after your business is verified, with documents you upload in the portal.
Your brand
Your customers and staff see your business, not ours.
- Your name, colour and logo
- On your portal and its sign-in page.
- Your own web address Add-on
- Such as portal.yourcompany.com, with its security certificate looked after for you.
For partners
Sell AI Dialer under your own name.
For IT companies, telecom resellers and call-centre consultants who look after many businesses.
- Your customers, managed by youCreate their workspaces and set what each may use, within the limits agreed with us.
- Your brand on their portalsYour name, colour and logo, unless a customer sets its own. Whether to show “Powered by AI Dialer” is your choice.
- One wallet for all of themEvery customer’s calls are paid from your balance, on one statement that names each customer. Your customers see no prices.
- A read-only look insideOpen a customer’s workspace to help them, without changing anything. They are told while you are there.
| Customer | In use | This month | Status |
|---|---|---|---|
| Sharma Clinicsharmaclinic.aidialer.in | 4 of 5 people2 of 3 AI agents | 1,384 calls2,912 min | Active |
| Mehta Tradersmehtatraders.aidialer.in | 9 of 10 people1 of 2 AI agents | 3,206 calls5,470 min | Active |
| Patel Motorspatelmotors.aidialer.in | 2 of 3 people1 of 1 AI agents | 412 calls731 min | Active |
Getting started
From first conversation to first call.
We set up your workspace
Your own address, your name and colours, and sign-ins for your staff.
You connect your lines
Bring your own SIP trunk and numbers, or use numbers we provide once your business is verified.
Your first agent goes live
Write its instructions, add your documents, choose its language and voice, and point a number at it.